Refund Policy
A legal disclaimer
Fresh Bin Solutions MTL is committed to providing reliable and high-quality trash bin cleaning services. This Refund & Cancellation Policy outlines our procedures regarding cancellations, missed appointments, and refunds.
Effective Date: April 07, 2025 / For any questions regarding this policy, to request a refund, or to make changes to your plan, please email us at freshbinmtl@gmail.com
Cancellation policy for One-time cleaning
Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund.
If we arrive and are unable to access your bins (e.g., bins not placed outside, access blocked), the service will be marked as missed. In this case, no refund will be issued. One courtesy rescheduling may be offered, subject to availability
Cancellation policy for Recurring Plans (Monthly / Bi-Monthly)
You may cancel or pause your plan at any time by notifying us at least 48 hours before your next scheduled cleaning.
Missed cleanings due to inaccessible bins are not refundable but may be rescheduled once as a courtesy.
Recurring charges will continue unless the plan is paused or canceled before the next billing cycle.
Cancellation policy for Annual Prepaid Plans
If canceled within 14 days of purchase and before any cleaning has occurred, you are eligible for a full refund.
After 14 days or if any cleanings have already taken place, you will receive a prorated refund based on the remaining value of unused cleanings, minus any free service(s) received as part of the promotion.
Appointment rescheduling
You may request to reschedule your appointment with at least 24 hours’ notice. We will do our best to accommodate your preferred date, depending on availability.
Same-day rescheduling is not guaranteed and may result in forfeiture of that cleaning cycle.
Processing Refunds
Refunds, when applicable, will be processed back to your original method of payment within 10 business days.
If more than 15 business days have passed and you have not received your refund, please contact us at freshbinmtl@gmail.com