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FAQ
Frequently asked questions
General Questions
We service Town of Mount Royal, Saint-Laurent, Hampstead, Côte Saint-Luc, Westmount, Dollard-des-Ormeaux, Kirkland, Beaconsfield, Boisbriand, Rosemère, St- Eustache, and all Laval areas.
We recommend monthly cleanings for optimal hygiene and pest prevention, but seasonal or one-time plans are available.
Nope, just leave your bins outside and accessible. We'll bring all necessary cleaning equipment. The only thing we ask is access to a water tap and electric outlet. If you have special instructions or concerns, include them when booking.
We typically clean your bins the day after your garbage pickup day, when they are empty and ready for service.
In some cases, scheduling may vary slightly depending on route optimization, weather, or operational factors. If any changes occur, we’ll always keep you informed.
No worries! Our powerful, eco-friendly cleaning solutions handle even the toughest grime and odors. Your bins will look and smell fresh again.
Yes! We sanitize both inside and outside using high-pressure, eco-friendly methods.
Absolutely, We exclusively use biodegradable, non-toxic cleaning products that are safe for your family, pets and the environment.
Cash and E-transfer.
The process time can vary depending on the amount of bins you request for cleaning. Starting from 20 minutes and up.
We may still be able to service you!
Just send us a quick message (https://freshbinsolutionsmtl.ca/#contact)with your location, and we’ll let you know right away if we can fit you into an upcoming route.
We allow for small amounts of leftover waste, but bins should be as empty as possible for proper cleaning.
If needed, you can place garbage in sealed bags, and we’ll return them to the bin after the cleaning.
If a bin is more than 50% full or requires emptying, additional fees may apply. In cases where bins are completely full, the service may need to be rescheduled.
If you anticipate an issue, please let us know in advance so we can plan accordingly.
Yes, for the best results, bins should be empty and accessible on your cleaning day. This ensures a thorough clean and avoids any delays or additional fees.
Absolutely! Contact us directly to discuss custom pricing and scheduling tailored to your building's specific needs.
Your satisfaction is our priority. If you're not fully satisfied, contact us immediately - We'll gladly re-clean your bins no extra charge.
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