Privacy Policy
A Legal Disclaimer
Fresh Bin Solutions MTL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services or visit https://www.freshbinsolutionsmtl.ca/ (the "Site"). By accessing or using our Services, you agree to the terms of this Privacy Policy. We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal and regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Effective Date".
Effective Date: April 07, 2025
Personal Information We Collect
The personal information we collect depends on how you interact with our Services and may include:
- Contact details (name, address, phone number, email)
- Booking information (selected plan, frequency, number of bins)
- Payment data (collected securely via third-party processors)
- Customer support messages and service-related communication
- Website usage details through cookies and tracking technologies
How We Use Your Information
Your personal data may be used to:
- Provide and manage services, including appointment reminders and service updates
- Process transactions and deliver receipts/invoices
- Respond to inquiries and provide customer support
- Analyze website traffic and improve user experience
- Market relevant services via email, text, or ads (including through pixels)
Your Rights Under Quebec Law (Law 25)
If you reside in Quebec, you have the right under Law 25 to access, correct, and request the deletion of your personal information. You may also request a copy of your data or withdraw consent for specific uses.
Requests can be made by emailing us at freshbinmtl@gmail.com.
Sharing of Personal Information
We do not sell or rent your personal data. We may share your information with:
- Service providers (e.g., email and SMS platforms, payment processors)
- Web and marketing platforms for analytics and targeted advertising
- Legal authorities when required by law
- Our affiliates or in the event of a business transaction (e.g., merger or asset sale)
Cookies, Pixels, and Tracking Technologies
We use cookies and pixels to collect information about how users interact with our website. This includes IP address, browser type, pages viewed, and actions taken on our site. Third-party services may use cookies for personalized advertising and performance monitoring.
You may adjust your browser settings to disable cookies. However, this may affect the performance of the website.
We may use services like Meta Pixel or Google Ads to show ads based on past interactions with our site. These platforms may collect or receive information from our site to provide targeting and analytics. You can opt-out of personalized advertising using the settings in those platforms or browser tools.
Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from individuals under this age. If you believe a child has provided personal information, please contact us to request deletion.
Security and Data Retention
We take appropriate measures to secure personal data against loss, misuse, or unauthorized access. However, no method is 100% secure. We retain data only as long as needed to fulfill the purposes outlined in this policy and to comply with applicable legal requirements.
Exercising Your Rights
You can request access to, correction of, or deletion of your personal information by emailing us at freshbinmtl@gmail.com. We may need to verify your identity before processing your request.